Privacy Policy
Prezerv is a brand operated by KRI Advisors.
Last updated 31 August 2026
1Who we are
Prezerv is a brand operated by KRI Advisors. KRI Advisors is the data fiduciary for the personal data described in this policy.
Our services include the EdgeX trading signals platform at edgex.prezerv.in and our WhatsApp support service.
Contact: cryptomillionairerohitsharma@gmail.com. Our registered address is available on request by writing to the address above.
This policy applies to all Prezerv services. It does not apply to third-party services you use alongside ours, such as BloFin or WhatsApp, which have their own privacy policies.
2What we collect
When you create an account
Name, email address, and phone number where provided. Your password is stored as a hash and is never readable by us.
When you connect an exchange
To execute signals on your behalf, EdgeX stores the BloFin API Key, API Secret and Passphrase you provide. See section 7 for how these are protected.
If you use copy trading instead, you connect through BloFin’s own platform and we never hold your exchange credentials at all.
When you message us on WhatsApp
Your WhatsApp phone number, the profile name WhatsApp provides, and the content of your messages, including any images or files you send.
When you email us
Your email address and the contents of the correspondence.
When you register for a webinar or make an enquiry
Name, email, phone number where provided, and what you enter on the form.
When you use the platform
Your configuration settings, trading activity carried out through EdgeX, and basic technical logs such as IP address and timestamps.
We do not collect payment card details. Payments are handled by our payment providers; we never see or store card numbers.
3Why we use it
- To operate your account and provide the services you have asked for
- To execute trading signals on the exchange account you have connected
- To answer your support questions, by email and on WhatsApp
- To send you service messages about your account
- To improve our support and our products, using aggregated and anonymised information (see section 6)
- To keep records required for accounting, tax and regulatory purposes
- To detect and prevent misuse of our platform
Where we rely on your consent, for example to message you on WhatsApp, you may withdraw it at any time. Withdrawal does not affect anything done before you withdrew it.
4Automated support on WhatsApp
Our WhatsApp support uses an automated assistant to answer common questions. We tell you this in our first reply.
How it works
When you message us, the text of your message is sent to OpenAI, which identifies what you are asking about. The reply you receive is then selected from a set of answers written in advance by our team. The AI does not write the reply, and it has no access to your account, your trading data, or your exchange credentials.
If we change this provider, we will update this policy.
What it will not do
The assistant does not give investment advice, does not comment on markets, and does not tell you what to trade. Questions of that kind are passed to a person.
Reaching a human
Ask at any time and we will hand your conversation to our team. Anything the assistant cannot answer is passed on automatically.
Stopping messages
Reply STOP at any time and we will not message you on WhatsApp again. This stops WhatsApp only; it does not close your account or stop essential emails about it.
5Who we share it with
We do not sell your personal data. We share it only as set out below.
| Who | What | Why |
|---|---|---|
| Meta Platforms (WhatsApp) | Your phone number and message content | To deliver WhatsApp messages, as the operator of the network |
| OpenAI | The text of your WhatsApp messages | To identify what you are asking about |
| BloFin | The API credentials you provided | To execute trades you have configured |
| Email correspondence | We use Gmail for support email | |
| Hosting and infrastructure providers | Data at rest and in transit | To run the platform |
| Professional advisers, auditors, authorities | As required | Where legally obliged, or to establish or defend legal claims |
Some of these providers process data outside India. Where that happens, we rely on the transfer being permitted under applicable Indian law.
6How long we keep it
| Data | Retention |
|---|---|
| Account details | While your account is open, then 3 years |
| Exchange API credentials | Until you disconnect the exchange or close your account, then deleted |
| WhatsApp conversations | 24 months from the last message |
| Support email | 24 months from the last message |
| Trading activity records | 8 years, to meet accounting and tax obligations |
| Webinar and enquiry records | 24 months, unless you become a customer |
| Opt-out records | Indefinitely, because we must keep a record that you asked us to stop |
Aggregated and anonymised information
We study patterns in the questions people ask us so we can improve our support and our products. Information used this way is aggregated or stripped of anything that identifies you, and cannot be linked back to you. We keep that information indefinitely. Your identifiable data is deleted according to the periods above regardless.
When a retention period ends we delete the data or anonymise it so it can no longer identify you.
7How we protect your exchange credentials
Your credentials are encrypted before they are written to our database, using Fernet authenticated symmetric encryption (AES-128 in CBC mode with HMAC-SHA256 integrity protection). They are never stored in plain text, and are decrypted only in memory, at the moment a trade is executed on your behalf.
The encryption key is stored outside the database, in a server configuration file readable only by the system’s root account, and is excluded from our source code repository.
On permissions
We ask you to create API keys with Read and Trade permissions only, and never to enable Withdraw or Transfer. We do not request withdrawal permissions and our software makes no withdrawal calls. Please note that we do not currently verify your key’s permission settings programmatically. The responsibility for creating the key correctly rests with you. If a key is created with withdrawal rights enabled, that is a risk you carry.
Revoking access
You can revoke our access at any time by deleting the API key in your BloFin account. This takes effect immediately and needs no action from us.
8General security
- Access to production systems is restricted to authorised personnel
- Traffic between you and our platform is encrypted in transit using TLS
- Passwords are stored as hashes and are not readable by us
No system is perfectly secure. If a breach occurs that is likely to affect you, we will notify you and the Data Protection Board as required by law.
9Your rights
Under the Digital Personal Data Protection Act, 2023, you may:
- Access
- ask what personal data we hold about you and how we use it
- Correct
- ask us to correct data that is inaccurate or incomplete
- Erase
- ask us to delete your data, where we are not required to keep it
- Withdraw consent
- for anything you consented to, at any time
- Nominate
- name someone to exercise your rights if you die or become unable to
- Complain
- to our Grievance Officer, and then to the Data Protection Board of India if you are not satisfied
To exercise any of these, write to our Grievance Officer. We will respond within 30 days.
10Grievance Officer
Priyank Pandey, cryptomillionairerohitsharma@gmail.com
If you are not satisfied with our response, you may complain to the Data Protection Board of India.
11Children
Our services are for adults only and are not intended for anyone under 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, write to our Grievance Officer and we will delete it.
12Cookies
We use cookies that are necessary for the platform to work, such as keeping you signed in. We do not use cookies for advertising.
13Changes
We may update this policy. When we make material changes we will update the date at the top and, where the change is significant, tell you directly.
14Contact
KRI Advisors. cryptomillionairerohitsharma@gmail.com